Order Placement and Acceptance
Orders are accepted via website , Instagram or WhatsApp , no advances are required incase of prebookings. We require , full name , email address, contact details and accurate billing address, to confirm the orders.
All customers can make payment through bank transfer, incase of prebookings and COD (Cash on Delivery) is accepted on regular orders.
Customer will be responsible for the delivery charges and the payment of any custom duty incurred on international orders.
If we get no confirmation from the customer, the order may be cancelled without any notification.
The fit of our products vary, based on the design type, whether it’s a shirt or a dress (frock), fabric type and the individual’s body type. Some products are designed to have a loose,fit whereas other cutlines may be more fitting to the body. The dress may not look the same on an individual as it looks in the shoots.
The customer can refer to our standard size chart provided under “Size Chart”.
The exchange policy works in a way that the customer can exchange the product, and get the other product to balance the amount.
An exchange will only occur in the unlikely situation that we have sent you a defective or incorrect item, and only in the event the purchased goods are unused and undamaged by the customer.
Sale articles or discontinued orders will not be exchanged, returned or refunded. Orders once placed by the client will not be cancelled and there will be no refund.
All orders are final and non refundable, but you can exchange in an event where an incorrect item has been mailed to you. Any exchange/returns should be brought to our notice with in 3 to 5 days of the receipt. Any claims made afterwards would not be honored.
All sales are considered final. In case a refund is approved, it will only be for the price of the article(s), and will not cover the shipping, custom and/or stitching cost.
Products will be delivered in 3 to 5 days, exclusive of any situation happening world wide. (Like COVID-19)
Shipping is available across Pakistan on minimum orders of pkr 1500. Local shipments will cost pkr 150 (COD) and international shipments will be charged according to the weight of parcel and state/country where parcel is to be delivered. Shipping charges are non-refundable.
Shipping within Pakistan can take 3 to 5 days. International shipments can take 5 to 7 business days. The estimated delivery time will be communicated to the customers along with the shipment tracking number (if available).
Customer will be responsible for the delivery charges (both local and international deliveries) and the payment of any custom duty incurred on international orders.
Noorhgul is responsible for the safety of all the personal information provided by the client (such as name, email address, delivery address, phone number, date of birth and bank/credit card information) while making the personal profile. All information is kept confidential and will not be shared with anyone without the client’s consent.